The quality policy is the fundamental document of the company quality management system. The quality policy is based on the company mission and values. Red-Earth Steel will permanently deliver products and services meeting or exceeding the customers’ requirements and expectations.
We want to continuously improve the design and develop new products and technologies in order to ensure competitiveness of our products. We continue to practice and monitor our quality improvement by revising or implementing new procedures which enables every employee to perform his / her work correctly in all circumstances.
To achieve this commitment, we will:
- Make it our priority to know our customers and their operations thoroughly, as well as their individual needs and desires, through ongoing open communication.
- Provide timely, accurate design services and value-added solutions customized to meet the specific needs of each customer.
- Deliver effective technical solutions to our customers through an easily accessible and responsive customer service network.
- Promote an organizational culture of innovation by continually evaluating and improving our products, processes and systems, thereby enhancing the value provided to our customers.
- Establish and maintain a Quality Management System in compliance with the requirements of ISO 9001:2008, regularly measuring and reviewing its results and continuously seeking to advance its effectiveness.
- Ensure that our Quality Policy and Mission Statement is communicated, understood and adhered to at all levels of the organization through an ongoing program of training, education and reinforcement.
At Samir Steel Syndicate our employees adhere to and contribute to the efficiency of our quality system in every aspect of our business. Our commitment guarantees to provide our clients with uncompromising quality and service. This is achieved through a team approach where all the members are aware of the company objectives and work within their own discipline to make an effective contribution.
To verify that the supply made to our clients exact specifications, our quality control team combines technical expertise, knowledge of industrial standards and the latest inspection tools and machines to meet all requirements. Particular attention is paid to high quality, tolerance and traceability.
Our quality assurance program maintains the highest level of quality and actively contributes towards establishing and achieving the corporate objectives. Quality people, quality engineering and quality products.
These are the key to Samir Steel Syndicate continued growth. Our commitment guarantees to provide the customer with uncompromising quality, responsive service, competitive pricing and on time delivery. This is achieved through a team approach where all the members are aware of the company objectives and work within their own disciple to make an effective contribution.
The quality assurance system is guided by principles that support our unique working culture which incorporates respect, self management, open communication and creativity.